Who we are
This website is operated by Luna Designs Frame Co, South Africa.
Our website address is lunadesignsframeco.com.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page.
What information we collect
When you browse our website, place an order, create an account or contact us, we may collect information including your name, billing and shipping addresses, email address, telephone number, IP address, browser information and details of the products you have ordered.
We may also collect information about how you use our website, including products viewed and items placed in your shopping cart.
We collect and use this information to operate our online store, process and deliver orders, calculate shipping and taxes, communicate with customers, provide customer service, process returns and refunds, prevent fraud, meet our legal and accounting obligations and improve our website and services.
WooCommerce itself records typical order information including products ordered, customer name, email, telephone number and billing and shipping addresses.
Images uploaded by customers
Some features of our website may allow customers to upload photographs or other images, for example to preview or order a picture frame using their own image.
Images uploaded to us will be used only as necessary to provide the requested service, process the customer’s order or respond to their enquiry.
If you upload an image, please ensure that you have the right to use and provide that image to us. Images can contain embedded information, including location information (EXIF GPS data). We recommend removing sensitive metadata before uploading images if you do not wish to share it.
Payments
Payments on our website are processed by PayPal and payment services made available through PayPal.
When you make a payment, information necessary to process the transaction is provided to the relevant payment provider. We do not need to receive or store your full payment-card details in order to fulfil your order.
Payment providers process personal information according to their own privacy policies. PayPal states that transaction information may be shared with merchants and their service providers where necessary to complete purchases and deliveries.
Shipping, customs and order fulfilment
When you place an order, we may share information such as your name, address, contact details and order information with shipping companies, logistics providers, customs agents and other service providers where necessary to deliver your order, calculate shipping charges, complete customs formalities or provide related services.
Because we sell internationally, personal information may be transferred to and processed in countries outside South Africa or outside your country of residence where this is necessary to process and deliver your order.
Cookies
Our website uses cookies and similar technologies to make the online shop function correctly. These may be used to remember shopping-cart contents, maintain customer sessions, provide checkout and payment functionality, improve the website and help protect against fraud.
Some third-party services used by the website may also set their own cookies.
Where required, you may be asked for consent before non-essential cookies are used.
Email and marketing
If you choose to subscribe to our mailing list or agree to receive marketing communications, we may use your contact details to send you news, product information and occasional offers from Luna Designs.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the email or by contacting us.
We do not sell customer mailing lists or personal information to third parties.
Who we share your information with
We share personal information only where reasonably necessary to operate our business and provide our services. This may include:
- payment processors;
- shipping, logistics and customs providers;
- website hosting and technical service providers;
- email and communications providers;
- professional advisers and service providers where necessary for accounting, legal or regulatory purposes; and
- government, customs, regulatory or law-enforcement authorities where required by law.
Service providers receive only the information reasonably necessary for the services they provide.
How long we retain your information
We retain personal information for as long as reasonably necessary to provide our services, administer customer accounts, process orders and returns, resolve disputes and comply with legal, tax, accounting and regulatory requirements.
Information that is no longer required will be deleted or anonymised where reasonably practicable.
WooCommerce also provides controls allowing us to manage retention and removal of personal information associated with accounts and orders.
Your rights
Depending on where you live, you may have rights relating to your personal information, including the right to request access to information we hold about you, request that inaccurate information be corrected, object to certain uses of your information, or request deletion of information where applicable.
Some information may need to be retained despite a deletion request where we are required to keep it for legal, accounting, fraud-prevention or other legitimate purposes.
To make a privacy-related request, please contact us through our Contact Us page.
Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, service providers or legal requirements. The current version will always be published on this page.
Last updated: 19 August 2026